• We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
• This return policy is only valid for items that do not have initials, numbers, logos, or any other type of custom adjustments.

• (Order Processing & Shipping Information) 

Thank you for reaching out! Here’s an overview of our order processing timeline:

• Once an order is placed, it is sent directly to our factory for production.
• Production typically takes 3 to 4 weeks (this timeframe is indicated at the time of purchase).
• After production, the order is sent to our warehouse for shipping, which usually takes 2 to 3 days, depending on the selected delivery method.
• A tracking number will be sent via email as soon as the order ships.

Please note that paying for express shipping applies only to the shipping timeframe and does not expedite production.)

• (Refund Policy we offer a 15-day refund policy, meaning you have 15 days from the date of delivery to request a refund.

Eligibility for a Refund

• Refunds are only available for non-customized items (items without initials, numbers, logos, or other custom adjustments).
• Items must be unworn, unused, with tags, and in their original packaging.
• A receipt or proof of purchase is required.

How to Request a Refund

To request a refund, contact us at support@diaza.us. If approved, we will provide a return shipping label and instructions on how to send the package. Once we receive and inspect the item, we will process the refund.

Note: Items sent back without prior approval will not be accepted.

For any questions, feel free to reach out.)

If you paid the express shipping on a bundle please keep in mind that it can take up to 4 weeks to get shipped, it is a single item that it takes 1 to 2 days you will have it shipped the next day unless you get notified of something different

•  If your order has been shipped, we have sent the tracking number to the email address registered on your order.
• If you haven’t received the tracking number, please check your spam or junk folder. If it’s still missing, feel free to contact us at support@diaza.com, and we’ll be happy to assist you.

All the changes in orders have to be made within 48 hours of placing your order, after 48 hours we are not able to make any changes to the order.

• Once an order is placed, it is sent directly to our factory for production.
• Production typically takes 3 to 4 weeks (this timeframe is indicated at the time of purchase).
• After production, the order is sent to our warehouse for shipping, which usually takes 2 to 3 days, depending on the selected delivery method.
• A tracking number will be sent via email as soon as the order ships.

Please note that paying for express shipping applies only to the shipping timeframe and does not expedite production.

If the order has not been shipped, we can change the shipping address however if the order has already been shipped you will have to communicate with the shipping company

Our sizes may differ from other brands; however, the differences are typically around 2cm on each side. If you're still unsure, we offer a size chart where you can take measurements and compare them with an item you already own.